Support
Need help? Browse the FAQs below or reach out to us directly.
Frequently Asked Questions
How do I create a pet profile?
After signing up, you'll be guided through a 4-step wizard to create your first pet profile. You can add your pet's name, breed, photos, and more. You can manage all your pets from the Profile tab.
How does swiping work?
On the Discover tab, you'll see pet cards. Swipe right to like a pet, swipe left to pass. If both owners swipe right, it's a match and you can start chatting (chat requires a Paw+ subscription).
What is Paw+ and Breeder Pro?
Paw+ unlocks unlimited swipes, chat, mating requests, and more. Breeder Pro includes everything in Paw+ plus the stud/dam directory, profile analytics, and priority listings. You can upgrade from the Profile tab.
How do I cancel my subscription?
Subscriptions purchased on iOS can be cancelled via the App Store under Subscriptions in your Apple ID settings. For Android, cancel via Google Play. For web purchases, contact us at admin@pawmatch.co.in.
How do I report a user?
You can report any user or pet profile by tapping the three-dot menu on their profile and selecting 'Report'. Our moderation team reviews all reports within 24 hours.
How do I delete my account?
Go to Profile → Settings → Delete Account. This will permanently remove your account and all associated data. This action cannot be undone.
My app is crashing — what should I do?
Try force-closing the app and reopening it. If the issue persists, ensure you have the latest version installed from the App Store or Google Play. You can also contact us with details about your device and the steps that caused the crash.
How do I contact support?
Email us at admin@pawmatch.co.in and we'll get back to you within 1–2 business days.